Error Recovery
The pessimist may be right in the long run, but the optimist has a better time during the trip. -unknown We all strive to make every customer experience as smooth as silk, but at times, errors will occur. How do you deal with them? Does your scripted verbiage read, “Incorrect input.” Does your persona dictate […]
The Cost of Translation
One of the big challenges any company or organization faces when working with people from diverse backgrounds is translation. Yes, it adds cost and time to a project, but when done poorly, it can also have a serious, negative impact on your message. Recently, I was listening to a couple of news stories that brought […]
Conference alert!
If you’ll be attending Speechtek 2011 August 8-10th, make sure you stop by our booth! We’ll be in #236 and look forward to talking with you!
Organizing your audio
Common Sense Tip of the Day: Why pay for audio that you’ve already recorded? Saving you time and money, Walsh Media uses a specialized audio management tool that allows your Project Manager to search and recall over 14,000 common voice prompts along with your custom audio, review the files, and download them in whatever format […]
IVR Best Practices
Common Sense Tip of the Day: What are IVR’s Best Practices? Don’t know? Not a problem! Here at Walsh Media we know! Call systems need to accomplish two things: provide the correct information, and execute transactions to satisfy the needs of the caller. We’re here to assist you in employing true methods that will provide […]
We get it!
Walsh Media has been providing professional recordings for over 25 years, so we get it! With all that knowledge, we can provide Script Consulting for your applications. What does that mean? We use best practices to help your customer have a great experience. From small suggestions on menu options to best practices on verbiage throughout your application, […]
Independence Day Holiday
Walsh Media, Inc. will be closed on Monday, July 4th in observance of the Independence Day holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Tuesday, July 5th. We wish everyone a safe and happy holiday!
Knowledge is power
Common Sense Tip of the Day: We’d like you to urge you to consider the alternates. Less, “grass is always greener;” more, “Have you considered this new turf blend.” Sometimes we might come up with a slightly different way of getting your message across that sounds good, but you’re just not sure. We have decades […]
Website update
You can’t make an omelet without breaking a few eggs…or in our case, links. At the moment you’ll note that our Voice Talent search page is acting up on our website. We’re in the process of cutting over to a new, and far more fabulous search engine. But these things are never easy. By the […]
Using your on-hold time wisely
Common Sense Tip of the Day: You’ve got reports due, go-live dates, and a stack of paper on your desk 3 inches deep. How on earth are you supposed to find time to get crucial messages out to callers about your new products and offerings? You may not have time, but your on-hold environment does. […]