Planning ahead for your project
Common Sense Tip of the Day: Have a big project coming up? Even if it feels far off, it’s a good idea to check in with your Project Manager. We can confirm your branded voice talent’s availability and discuss timelines in advance – making your entire project move a little more smoothly down the road […]
Christmas Holiday
Walsh Media, Inc. will be closed on Friday, December 24th in observance of the Christmas Day holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Monday, December 27th. We wish everyone a safe and happy holiday!
The handyman for your IVR
Common Sense Tip of the Day: There’s nothing more frustrating than trying to work on a home improvement project and discovering half way through it that you’re missing a tool that’s needed to complete the job. Work is halted as you begin to search for the tool. Don’t let this happen to your IVR application! […]
Putting the ‘New’ in New Year
Common Sense Tip of the Day: We’re right on the heels of a new year. What better time to make a fresh start? Take some time now to review your on hold announcements and make them appropriate for the new year. You may have a change in hours, new web features, or you may just […]
What does your voice say about you?
Common Sense Tip of the Day: Branding is everything these days. Walsh Media offers Persona Development to help you find the voice and verbiage that really speaks to your customers. Let us help you create the right message and match it with a voice that reflects your corporate image, and solidifies your brand! If you’d […]
Spanish speaking callers
Common Sense Tip of the Day: Hola! Have you noticed an increase in Spanish callers? Walsh Media offers translation services, so you know you’re saying the right thing to your Spanish callers. Plus we can record your Right Message on Hold – in Spanish! Catering to your Spanish callers is not expensive, and it makes […]
Thanksgiving Holiday
Walsh Media, Inc. will be closed on Thursday, November 25th and Friday November 26th in observance of the Thanksgiving holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Monday, November 29th. We wish everyone a safe and happy holiday!
Effective Efficiency
Common Sense Tip of the Day: What’s the most important characteristic you should consider when designing an IVR? The consensus thought is “Effectiveness”. Effectiveness means that a caller was able to accomplish what he intended to do when he called the system. It could be as simple as getting their bank balance or as complicated […]
Levels of service
Common Sense Tip of the Day: Today it seems that everybody wants to sell you a “level” of service. At Walsh Media, we only offer one level of service: our best. Part of our common sense solution for your customer service application is to work with you every step of the way. You’ll get your […]
Music choices
Common Sense Tip of the Day: Do you like Country music or Classy music? Better yet, what do you think your customers would like to hear in your on hold environment? While you may enjoy the occasional rock beat, it may not be the appropriate style to represent your company and retain your callers. You […]