Getting the best sound from your audio
To ensure the best sound quality of the audio files on your phone system, make sure you’re using the maximum bit-rate file that your system can handle. Older systems required low bit-rate wave or proprietary files, but newer generation boxes can handle even up to the highest quality audio files. If you want the most […]
An Efficient Message On Hold
Common Sense Tip of the Day: Have you ever noticed your vacuum cleaner losing its ability to clean? Sometimes this is due to a dirty filter. Cleaning this filter will allow your vacuum to run at its best efficiency. In the same way, having a message-on-hold with too many segments can sound like one long […]
Need help with Speech?
While many of our clients are using speech analytics, they often don’t think of sharing that information with Walsh Media. They’re missing a great opportunity, because there are so many ways we can help! For example, if callers in a Speech application are consistently responding with “I don’t know” to a request for specific data, […]
Lean on your partner, Walsh Media
Common Sense Tip of the Day: The tight deadlines you work under can cause stress. Don’t worry, Walsh Media is here to relieve some of that. Whether it’s a 1-day, 2-day, or even a 3-day expedite, we’re here to do our best to accommodate your needs. We have well over 100 voice talent in more […]
Error Recovery
The pessimist may be right in the long run, but the optimist has a better time during the trip. -unknown We all strive to make every customer experience as smooth as silk, but at times, errors will occur. How do you deal with them? Does your scripted verbiage read, “Incorrect input.” Does your persona dictate […]
The Cost of Translation
One of the big challenges any company or organization faces when working with people from diverse backgrounds is translation. Yes, it adds cost and time to a project, but when done poorly, it can also have a serious, negative impact on your message. Recently, I was listening to a couple of news stories that brought […]
Organizing your audio
Common Sense Tip of the Day: Why pay for audio that you’ve already recorded? Saving you time and money, Walsh Media uses a specialized audio management tool that allows your Project Manager to search and recall over 14,000 common voice prompts along with your custom audio, review the files, and download them in whatever format […]
IVR Best Practices
Common Sense Tip of the Day: What are IVR’s Best Practices? Don’t know? Not a problem! Here at Walsh Media we know! Call systems need to accomplish two things: provide the correct information, and execute transactions to satisfy the needs of the caller. We’re here to assist you in employing true methods that will provide […]
We get it!
Walsh Media has been providing professional recordings for over 25 years, so we get it! With all that knowledge, we can provide Script Consulting for your applications. What does that mean? We use best practices to help your customer have a great experience. From small suggestions on menu options to best practices on verbiage throughout your application, […]
Knowledge is power
Common Sense Tip of the Day: We’d like you to urge you to consider the alternates. Less, “grass is always greener;” more, “Have you considered this new turf blend.” Sometimes we might come up with a slightly different way of getting your message across that sounds good, but you’re just not sure. We have decades […]