Using your on-hold time wisely
Common Sense Tip of the Day: You’ve got reports due, go-live dates, and a stack of paper on your desk 3 inches deep. How on earth are you supposed to find time to get crucial messages out to callers about your new products and offerings? You may not have time, but your on-hold environment does. […]
The Coaching difference
Common Sense Tip of the Day: Wade Phillips, the head coach of the Dallas Cowboys was recently fired due to his team’s 1-7 start to the football season. His firing rekindles an ongoing debate regarding who’s more important: the coach who calls the plays or the players that attempt to execute these plays. Without the […]
Helping you solve problems
Common Sense Tip of the Day: We all know that if you need to convey dynamic information via an automated application, and don’t have an IVR, your only solution is to fully re-record the information each and every time, right? Wrong. Walsh Media has solved this problem for a credit union in the Southeastern US. […]
Season change
Common Sense Tip of the Day: Have you ever considered tailoring your on hold environment to fit different seasons? If your industry is affected by calendar dates, as an accounting firm might be by tax deadlines, this would be a great opportunity to touch critical points in your business. As another example, an insurance agency […]
Updating your Message-On-Hold equipment
Common Sense Tip of the Day: We all know the queue is a valuable place to convey information and maintain interest. If your company’s on hold environment requires external equipment, now might be a good time to consider if that old tool truly is meeting your needs. Newer MOH models hold up much better than […]
Moving at Stock Market speed
Common Sense Tip of the Day: The world moves pretty fast. And, with the state of the economy, it’s important to keep abreast of market news. Walsh Media can help your callers do just that while in queue. We offer financial news feeds with current stock prices and breaking news that can be loaded to […]
Time for a tune-up
Common Sense Tip of the Day: To stay healthy, you make regular doctor’s appointments. You take your car in for tune-ups every so often to keep it running smoothly. It’s common sense that most things operate at their best when cared for—and your on hold environment is no different! Regular changes to your message-on-hold can […]
The language barrier
Common Sense Tip of the Day: What percentage of your clients or callers speak something other than English as their first language? Thanks to the internet, everyone with a website has gone international, and if you don’t have an ear to these unique needs, opportunity could fly right by. Studies have shown that callers are […]
Computer Telephony Integration
Common Sense Tip of the Day: Computer telephony integration is typically part of most corporations’ customer relationship management strategy, yet something as simple as a screen pop is often overlooked. If callers speak with representatives after successfully authenticating in the IVR, make sure callers’ information is readily available and readily used by your representatives. In […]
Let us write your script
As you try to come up with a new, interesting and witty message on hold script, there’s nothing worse than a blank piece of paper, or in this day and age, a blank screen with that blinking cursor mocking each second. Blink, blink, blink. How can you turn off the blinking? Walsh Media has the […]