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Common Sense Tip of the Day:

Inflection is key.

Did you read that with emphasis on “Inflection”, “is” or “key”? Putting emphasis on the wrong word can mean a world of difference in what you’re attempting to tell your customers. When special emphasis is desired, use the underscore, italicize or bold functions in your script to give it the added punch that’s desired.  After all, inflection is key! If you’d like to learn more, please give us a call at 1-800-454-6453 or visit

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