Common Sense Tip of the Day:
Worst case scenario: your public relations team is scrambling to deal with a sensitive and highly publicized issue, customers are frantic for information, your call center is maxed out and your automated recordings don’t even begin to address the issue. It’s important to remember that your contact center is your front-line, part of your public face, and can play a prime role in damage control. Don’t set it and forget it. Keep your application current and relevant to your current market position. We’d be happy to discuss your concerns. Contact us at Info@WalshMedia.com or 1-800-454-6453.