Disaster Recovery Messages

sm7b-_5_700x700

Share This Post

Common Sense Tip of the Day:

When you think about all of your company’s recorded audio for self-service and other business telecommunications, disaster recovery messages are often a minor consideration.  If your company is hit by a natural or man-made disaster of course there are many other important factors to immediately address, but how your company manages a disaster directly affects your brand!  So before a catastrophe occurs, think about what you’ll say to customers during recovery procedures.

  • Avoid messages recorded on-site by a non-professional voice – switching from a non-professional voice, greeting callers with bad news, indicates your company wasn’t prepared.
  • Avoid improvised and unapproved script – however unintended, distressing language can alarm customers.
  • Do include disaster recovery messages in your disaster recovery plan – reassure customers with your message and preparation, turning a potential failure into an enhanced customer experience.

If you’d like to learn more, please give us a call at 1-800-454-6453 or visit www.WalshMedia.com.

Subscribe To Our Newsletter

Get updates and learn from the best

More To Explore

Gabrielle

Artist – Gabrielle Album – More Reads Genre – VO Demo

New Year’s Holiday

Walsh Media, Inc. will be closed on Tuesday, December 31st 2019 and Wednesday, January 1st 2020 in observance of the New Year’s holiday. Regular business

Do You Want To Boost Your Business?

drop us a line and keep in touch

0:00
0:00