Thanks!
With Thanksgiving nearly upon us our thoughts turn to giving thanks—such as the simple phrase your callers hear when they call your company, “Thank you for calling.” Since most of our efforts are usually directed at containment within web and IVR self service applications, we may not be so grateful for that call. However, your […]
Bridging the cross channel customer experience
Everyone’s buzzing about the cross channel customer experience. More and more companies are offering a variety of channels through which people can get information, make purchases and accomplish tasks. Technology now allows customers to start a transaction in one channel – say a website, continue in another – a contact center, and finish in a […]