Rephrasing for success

Common Sense Tip of the Day: Are you asking the right questions, in the best UI, and in the right way? Questions can be a useful component of your applications, but they do need to be posed carefully for the greatest success. As our audiences have become more comfortable using speech, it’s sometimes their first […]

Cleaning the error recovery mess

Life is messy. It doesn’t matter if you’re thinking about your home, your car, your family, or even your work. Most of the time, processes need tweaking and mistakes will happen. Take your automated applications, for example. If customers could enter long account numbers flawlessly and always selected the right option, you’d never even need […]

Error Recovery

The pessimist may be right in the long run, but the optimist has a better time during the trip. -unknown We all strive to make every customer experience as smooth as silk, but at times, errors will occur. How do you deal with them? Does your scripted verbiage read, “Incorrect input.” Does your persona dictate […]