Rephrasing for success

Common Sense Tip of the Day: Are you asking the right questions, in the best UI, and in the right way? Questions can be a useful component of your applications, but they do need to be posed carefully for the greatest success. As our audiences have become more comfortable using speech, it’s sometimes their first […]


With Thanksgiving nearly upon us our thoughts turn to giving thanks—such as the simple phrase your callers hear when they call your company, “Thank you for calling.”  Since most of our efforts are usually directed at containment within web and IVR self service applications, we may not be so grateful for that call.  However, your […]

Organizing your audio

Common Sense Tip of the Day: Why pay for audio that you’ve already recorded?  Saving you time and money, Walsh Media uses a specialized audio management tool that allows your Project Manager to search and recall over 14,000 common voice prompts along with your custom audio, review the files, and download them in whatever format […]

Walsh Media is on the road again!

We’re heading to Florida for Enterprise Connect 2011! So if you’re in the Sunshine State February 28th through March 3rd, stop by booth #537. We will be talking about Common Sense solutions for all of your IVR needs (and probably a little bit about how glad we are to be out of the cold and […]

What to do when your system changes

Common Sense Tip of the Day: You have made a long term investment in you IVR.  You plan for the system to run for many years.  As your business changes, there will be times that you will need to make modifications to the system.  When those modifications are made, you want the voice messages to […]

The best sound

Common Sense Tip of the Day: For the best sound, you need the right audio for the right platform. Try to put a square peg in a round hole, and you get, well…holes. Walsh Media can produce messages formatted for virtually any IVR platform. We produce the highest quality audio for Avaya,  Intervoice, Convergys, Avaya, […]

The handyman for your IVR

Common Sense Tip of the Day: There’s nothing more frustrating than trying to work on a home improvement project and discovering half way through it that you’re missing a tool that’s needed to complete the job. Work is halted as you begin to search for the tool. Don’t let this happen to your IVR application! […]