Not So Ordinary
The ABC show ‘No Ordinary Family’ was about an ordinary family that gained special abilities. One of them even fights crime with his new powers. The family, however, is hesitant to tell the world of their differences for fear that the world will look at them differently, so they ‘blend in.’ Has your company taken […]
Handling full queues
Much of your efforts in developing an exceptional customer experience go toward moving callers quickly through the IVR, and minimizing time spent in queue, while resolving issues on their first attempt. But how can you accomplish all of this with your current resources? Consider the issues that affect your company’s IVR and on hold environments. […]
‘Tis the season!
As always, the holidays seem to come out of nowhere. And we understand! It’s not too late to order your Right Message on Hold OR Right Music on Hold holiday message. We have many different options to meet your needs. Start by going to WalshMedia.com and then contact your Project Manager to go over the details. Or, […]
An Efficient Message On Hold
Common Sense Tip of the Day: Have you ever noticed your vacuum cleaner losing its ability to clean? Sometimes this is due to a dirty filter. Cleaning this filter will allow your vacuum to run at its best efficiency. In the same way, having a message-on-hold with too many segments can sound like one long […]
Using your on-hold time wisely
Common Sense Tip of the Day: You’ve got reports due, go-live dates, and a stack of paper on your desk 3 inches deep. How on earth are you supposed to find time to get crucial messages out to callers about your new products and offerings? You may not have time, but your on-hold environment does. […]
Updating your Message-On-Hold equipment
Common Sense Tip of the Day: We all know the queue is a valuable place to convey information and maintain interest. If your company’s on hold environment requires external equipment, now might be a good time to consider if that old tool truly is meeting your needs. Newer MOH models hold up much better than […]
Moving at Stock Market speed
Common Sense Tip of the Day: The world moves pretty fast. And, with the state of the economy, it’s important to keep abreast of market news. Walsh Media can help your callers do just that while in queue. We offer financial news feeds with current stock prices and breaking news that can be loaded to […]
Let us write your script
As you try to come up with a new, interesting and witty message on hold script, there’s nothing worse than a blank piece of paper, or in this day and age, a blank screen with that blinking cursor mocking each second. Blink, blink, blink. How can you turn off the blinking? Walsh Media has the […]