Error Recovery

The pessimist may be right in the long run, but the optimist has a better time during the trip. -unknown We all strive to make every customer experience as smooth as silk, but at times, errors will occur. How do you deal with them? Does your scripted verbiage read, “Incorrect input.” Does your persona dictate […]

What does your voice say about you?

Common Sense Tip of the Day: Branding is everything these days. Walsh Media offers Persona Development to help you find the voice and verbiage that really speaks to your customers. Let us help you create the right message and match it with a voice that reflects your corporate image, and solidifies your brand!  If you’d […]


A persona is more than a physical and character description of your ideal customer service representative. Hear the difference! Pre-persona: [soundcloud url=””]   With persona: [soundcloud url=””]