Say or Press 1 – A happy hybrid or a problematic pairing?

Common Sense Tip of the Day: It seems simple to blend speech and DTMF functionality in your contact center applications, but from a caller’s perspective, using “say or press” usually raises more problems than it solves. While flexible navigation and mobile phones make speech more constructive and quite enticing, accuracy and security make DTMF more […]

Rephrasing for success

Common Sense Tip of the Day: Are you asking the right questions, in the best UI, and in the right way? Questions can be a useful component of your applications, but they do need to be posed carefully for the greatest success. As our audiences have become more comfortable using speech, it’s sometimes their first […]