Please listen carefully
When you find yourself compelled to add a line such as “Please listen carefully before selecting from the following three options” to your verbiage, stop and ask yourself why? Is it because you feel your callers instinctively ask for a representative, rather than try to use the automated system? Perhaps they’re confused by the language […]
Cleaning the error recovery mess
Life is messy. It doesn’t matter if you’re thinking about your home, your car, your family, or even your work. Most of the time, processes need tweaking and mistakes will happen. Take your automated applications, for example. If customers could enter long account numbers flawlessly and always selected the right option, you’d never even need […]
Voice Talent Spotlight – Jennifer
Jennifer is a product of one of the family-friendliest cities in America…Naperville, and it comes through in her friendly, helpful, warm read! She’s always been drawn to performance, whether it be Voice Over, Jazz Dance, Tap or even her appearance in a recent Cabaret Show for charity. She actually started doing telecom Voice Overs back […]
Not So Ordinary
The ABC show ‘No Ordinary Family’ was about an ordinary family that gained special abilities. One of them even fights crime with his new powers. The family, however, is hesitant to tell the world of their differences for fear that the world will look at them differently, so they ‘blend in.’ Has your company taken […]
New Year’s Holiday
Walsh Media, Inc. will be closed on Monday, January 2nd in observance of the New Year’s holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Tuesday, January 3rd. We wish everyone a safe and happy holiday!
Handling full queues
Much of your efforts in developing an exceptional customer experience go toward moving callers quickly through the IVR, and minimizing time spent in queue, while resolving issues on their first attempt. But how can you accomplish all of this with your current resources? Consider the issues that affect your company’s IVR and on hold environments. […]
Christmas Holiday
Walsh Media, Inc. will be closed on Monday, December 26th in observance of the Christmas holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Tuesday, December 27th. We wish everyone a safe and happy holiday!
Help us help you!
Planning a big application update or changing to a new phone system? Don’t wait until the last minute to contact your Project Manager! There’s lots we can do to prepare for your project and ensure smooth, timely delivery. First, we’ll check in with your preferred talent to make sure they’ll be in town and ready […]
If your holiday festivities are being interrupted…
…because your company’s self-service application is putting customers in a ‘bah humbug’ mood and producing a record number of zero-outs, don’t fret. See what Jim does… [youtube=http://youtu.be/kRC9M1cm5K0?hd=1]
Voice Talent Spotlight – Drew
What do you get when you cross tropical fish with a VW bug? One bright, British voice talent! Drew has been the voice of the Capital Gold network, as well as a newsreader and producer of many UK radio stations. In his spare time, he breeds exotic tropical fish, like the electric blue ram shown […]