Preparing For Callers Around the World
To help capture and retain business in the global marketplace, you need to focus on the languages, cultural sensitivities and markets in which you do business. This is especially true when attracting international callers to automated self-service applications or a Call Center. While it may be tempting to translate an English script word for word using an automated […]
Voice Talent Spotlight – Rich
When you need a bright, friendly smile to greet your customers, Rich is your man! Born and raised in Chicago, Rich has been broadcasting in the Windy City for over 20 years. Apart from his experience on the airwaves, Rich is also a freelance artist with a passion for architecture. He loves rooting for the […]
Bridging the cross channel customer experience
Everyone’s buzzing about the cross channel customer experience. More and more companies are offering a variety of channels through which people can get information, make purchases and accomplish tasks. Technology now allows customers to start a transaction in one channel – say a website, continue in another – a contact center, and finish in a […]
Getting the best sound from your audio
To ensure the best sound quality of the audio files on your phone system, make sure you’re using the maximum bit-rate file that your system can handle. Older systems required low bit-rate wave or proprietary files, but newer generation boxes can handle even up to the highest quality audio files. If you want the most […]
Labor Day Holiday
Walsh Media, Inc. will be closed on Monday, September 5th in observance of the Labor Day holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Tuesday, September 6th. We wish everyone a safe and happy holiday!
An Efficient Message On Hold
Common Sense Tip of the Day: Have you ever noticed your vacuum cleaner losing its ability to clean? Sometimes this is due to a dirty filter. Cleaning this filter will allow your vacuum to run at its best efficiency. In the same way, having a message-on-hold with too many segments can sound like one long […]
2011 SpeechTEK, in review
As the team makes its way back from the 2011 SpeechTEK Conference in New York, the buzz is that it was another successful year. We reconnected with many established acquaintances, and met many new ones, so we thank each and every one of you for stopping by the Walsh Media booth to say “hi” and […]
SpeechTEK reminder
Don’t forget to visit us at booth #236 while at SpeechTEK! Our happy representatives will be glad to answer all of your questions. Just look for our booth:
Need help with Speech?
While many of our clients are using speech analytics, they often don’t think of sharing that information with Walsh Media. They’re missing a great opportunity, because there are so many ways we can help! For example, if callers in a Speech application are consistently responding with “I don’t know” to a request for specific data, […]
Lean on your partner, Walsh Media
Common Sense Tip of the Day: The tight deadlines you work under can cause stress. Don’t worry, Walsh Media is here to relieve some of that. Whether it’s a 1-day, 2-day, or even a 3-day expedite, we’re here to do our best to accommodate your needs. We have well over 100 voice talent in more […]