The Coaching difference
Common Sense Tip of the Day: Wade Phillips, the head coach of the Dallas Cowboys was recently fired due to his team’s 1-7 start to the football season. His firing rekindles an ongoing debate regarding who’s more important: the coach who calls the plays or the players that attempt to execute these plays. Without the […]
We’re moving up!
At Walsh Media, we decided it was time for some “Spring cleaning.” We’re an ambitious bunch, and that sounded too simple so we took it a step further and moved! We’ve got a beautiful news space with really spectacular new studios! And the best part, we only had to move up one floor to get […]
Memorial Day Holiday
Walsh Media, Inc. will be closed on Monday, May 30th in observance of the Memorial Day holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Tuesday, May 31st. We wish everyone a safe and happy holiday!
Helping you solve problems
Common Sense Tip of the Day: We all know that if you need to convey dynamic information via an automated application, and don’t have an IVR, your only solution is to fully re-record the information each and every time, right? Wrong. Walsh Media has solved this problem for a credit union in the Southeastern US. […]
Season change
Common Sense Tip of the Day: Have you ever considered tailoring your on hold environment to fit different seasons? If your industry is affected by calendar dates, as an accounting firm might be by tax deadlines, this would be a great opportunity to touch critical points in your business. As another example, an insurance agency […]
Updating your Message-On-Hold equipment
Common Sense Tip of the Day: We all know the queue is a valuable place to convey information and maintain interest. If your company’s on hold environment requires external equipment, now might be a good time to consider if that old tool truly is meeting your needs. Newer MOH models hold up much better than […]
Marco? Polo?
Once you’ve branded a voice, you want to know that you can rely on them. Here at Walsh Media, we pride ourselves in having the most reliable and professional voice talent around! Some of our voice talent have been with us since the Dark Ages…and by that we mean 1985! We know how important it […]
Moving at Stock Market speed
Common Sense Tip of the Day: The world moves pretty fast. And, with the state of the economy, it’s important to keep abreast of market news. Walsh Media can help your callers do just that while in queue. We offer financial news feeds with current stock prices and breaking news that can be loaded to […]
Time for a tune-up
Common Sense Tip of the Day: To stay healthy, you make regular doctor’s appointments. You take your car in for tune-ups every so often to keep it running smoothly. It’s common sense that most things operate at their best when cared for—and your on hold environment is no different! Regular changes to your message-on-hold can […]
The language barrier
Common Sense Tip of the Day: What percentage of your clients or callers speak something other than English as their first language? Thanks to the internet, everyone with a website has gone international, and if you don’t have an ear to these unique needs, opportunity could fly right by. Studies have shown that callers are […]