Computer Telephony Integration
Common Sense Tip of the Day: Computer telephony integration is typically part of most corporations’ customer relationship management strategy, yet something as simple as a screen pop is often overlooked. If callers speak with representatives after successfully authenticating in the IVR, make sure callers’ information is readily available and readily used by your representatives. In […]
Let us write your script
As you try to come up with a new, interesting and witty message on hold script, there’s nothing worse than a blank piece of paper, or in this day and age, a blank screen with that blinking cursor mocking each second. Blink, blink, blink. How can you turn off the blinking? Walsh Media has the […]
After business hours
Common Sense Tip of the Day: “Please call back during business hours” is a commonly used phrase. If used alone, it’s also a failed opportunity to interact with customers and potential customers. Think about how much effort you put into promoting more and better interactions with customers. When customers reach out to you via phone […]
Consider your callers
Common Sense Tip of the Day: Always try to consider your audience when picking out your Right Message on Hold music category. Do you want to energize your callers with upbeat Pop music? Or maybe create a different scene with soothing and relaxing jazz. Whatever your needs, your Walsh Media Project Manager will guide you […]
When “the same” is better than “better”
Common Sense Tip of the Day: Sometimes, “the same” is better than, “better.” Sure, technology may improve as time goes on, but it’s not like you can upgrade your phone system every year, right? You also don’t want to re-record your entire system every time you need to make changes. You want to ensure that […]
The right file format for your needs
Common Sense Tip of the Day: Technology is always changing at a rapid pace. If you’re starting a new call-center project, or moving your old prompts to a new system, you’ll want to make sure your phrases are in the right file format. Here at Walsh Media, we make files for just about every system […]
The right message for your system
Common Sense Tip of the Day: Getting the right message across entails so much more than just the right words. Whether you’re looking for an upbeat, perky delivery or a reassuring, confident tone you should look beyond the verbiage to how the words are conveyed. And, ask yourself if your application can be improved with […]
Find Your Voice
Cool, calm and collected? Upbeat, friendly and ready to help? When customers hear your call center applications, they’re hearing the voice of your brand. How do you want your business to present itself to your callers? At Walsh Media we can help you find the right voice for your application – from professional and informed […]
Should your phone number be in your Main Menu?
Common Sense Tip of the Day: It only takes about five seconds to read a phone number. This logic is why a company may justify including a telephone number in the main menu. Its five more seconds on toll free numbers verses the expense of transferring the calls. But do the math and look at […]
When the Worst Happens…like, oh say…a Blizzard!
Common Sense Tip of the Day: Disaster recovery messages are often a minor consideration in the grand scheme of audio for your self-service applications. If your company is hit by a disaster of course there other important factors, but how your company manages a disaster directly affects your brand! Avoid improvised and unapproved messages recorded on-site by […]