Learn from the pros
Are you taking a fresh look at the Customer Experience as it relates to your contact center? Now might be just the time to contact Jamie Butcher regarding our “Tips & Techniques” Lunch and Learn! You’ll be able to catch this event with various SOCAP events around the country, and can request a webinar or […]
Customer Service
Common Sense Tip of the Day: It’s time to put the “service” back in “Customer Service”. The idea of what makes service to the customer superior has changed over time. First, it was the simple act of answering the phone. If you picked up…success! Your customer was in fact satisfied. Then it was using the […]
SpeechTEK reminder
Don’t forget to visit us at booth #236 while at SpeechTEK! Our happy representatives will be glad to answer all of your questions. Just look for our booth:
Website update
You can’t make an omelet without breaking a few eggs…or in our case, links. At the moment you’ll note that our Voice Talent search page is acting up on our website. We’re in the process of cutting over to a new, and far more fabulous search engine. But these things are never easy. By the […]
We’re moving up!
At Walsh Media, we decided it was time for some “Spring cleaning.” We’re an ambitious bunch, and that sounded too simple so we took it a step further and moved! We’ve got a beautiful news space with really spectacular new studios! And the best part, we only had to move up one floor to get […]
Marco? Polo?
Once you’ve branded a voice, you want to know that you can rely on them. Here at Walsh Media, we pride ourselves in having the most reliable and professional voice talent around! Some of our voice talent have been with us since the Dark Ages…and by that we mean 1985! We know how important it […]
Find Your Voice
Cool, calm and collected? Upbeat, friendly and ready to help? When customers hear your call center applications, they’re hearing the voice of your brand. How do you want your business to present itself to your callers? At Walsh Media we can help you find the right voice for your application – from professional and informed […]
You need what language?????
Tagalog? Finnish? Punjabi? Have no fear, Walsh Media is here! Not only does our team execute the translations for your applications, we have international professional voice talent stationed all over the world, Shaping the Way the World Hears You! We’d be happy to discuss your interests! Listen to demos www.WalshMedia.com, and if you don’t hear […]
IVR Greeting Prompts
Have you noticed that virtually all Company Voice Portal greeting prompts reference their Web Site? The reference is a statement that says you can get more information or perform an action by going online. But, is that always the best way? Today I contacted a company to get clarification on returning a defective part that […]