Time for some changes?

It’s the new year, and that inevitably brings with it change. Now’s a great time to review your contact center scripts and/or audio. Odds are there’s an old contact, different department name or expired email address lurking in there somewhere. Are you doing business in new countries? You might need some international recordings to ensure […]

Call Flow

Do you know what a call flow is?  It’s a map of your telephone system and it can be simple as a few boxes and lines, or a complex graphical illustration detailing programming and script for every step. There are various software programs available that allow you to diagram your phone system and you can […]