It’s the new year, and that inevitably brings with it change. Now’s a great time to review your contact center scripts and/or audio.
Odds are there’s an old contact, different department name or expired email address lurking in there somewhere. Are you doing business in new countries? You might need some international recordings to ensure a great experience for those callers. Or maybe your main menu needs a little sprucing up, perhaps with an earcon!
And what about your queue? Are you sharing information about new products that aren’t so new anymore?
Talk to us about the many ways we can help you stay on track in 2012! Get in touch at Info@WalshMedia.com or 1-800-454-6453.