The handyman for your IVR
Common Sense Tip of the Day: There’s nothing more frustrating than trying to work on a home improvement project and discovering half way through it that you’re missing a tool that’s needed to complete the job. Work is halted as you begin to search for the tool. Don’t let this happen to your IVR application! […]
IVR Greeting Prompts
Have you noticed that virtually all Company Voice Portal greeting prompts reference their Web Site? The reference is a statement that says you can get more information or perform an action by going online. But, is that always the best way? Today I contacted a company to get clarification on returning a defective part that […]