When the Worst Happens…like, oh say…a Blizzard!

Common Sense Tip of the Day: Disaster recovery messages are often a minor consideration in the grand scheme of audio for your self-service applications.  If your company is hit by a disaster of course there other important factors, but how your company manages a disaster directly affects your brand!   Avoid improvised and unapproved messages recorded on-site by […]

What to do when your system changes

Common Sense Tip of the Day: You have made a long term investment in you IVR.  You plan for the system to run for many years.  As your business changes, there will be times that you will need to make modifications to the system.  When those modifications are made, you want the voice messages to […]