Preparing For Callers Around the World

To help capture and retain business in the global marketplace, you need to focus on the languages, cultural sensitivities and markets in which you do business.  This is especially true when attracting international callers to automated self-service applications or a Call Center.  While it may be tempting to translate an English script word for word using an automated […]

Spanish speaking callers

Common Sense Tip of the Day: Hola!  Have you noticed an increase in Spanish callers? Walsh Media offers translation services, so you know you’re saying the right thing to your Spanish callers.  Plus we can record your Right Message on Hold – in Spanish!  Catering to your Spanish callers is not expensive, and it makes […]