Moving from premise to hosted environment
Common Sense Tip of the Day: In an effort to cut costs and streamline services, many companies are moving their contact centers from a premise based to a hosted environment. No small undertaking, is it? While all that’s happening, what are your callers and customers hearing? It’s best to maintain the same voice across all […]
Breaking the rules of business
Common Sense Tip of the Day: If business rules are ruling your self-service applications, the customer experience is probably suffering. Let’s use your website as an example. Your website is an expensive investment and to recoup and market that investment, business rules often dictate the web address must be included at every opportunity. But consider […]
Audio Post from SpeechTek 2010
Time to review your system
Common Sense Tip of the Day: With the business world changing and merging on a daily basis, it’s always a good time to review your phone system and make sure all your information is up-to-date. Check and see if your company name, mailing address and other important information are current – on all your phone […]
Listen to our expert advice
Common Sense Tip of the Day: When you’re not sure which voice talent and what verbiage best supports your persona, listen to our experts. True story: a company was casting a voice for a large call center. They went against our initial recommendation, selecting a different talent from our pool, and did not allow script […]
Updating your marketing
Common Sense Tip of the Day: Marketing your company’s product or service is a key component for generating new sales. While the new fad may be updating your Facebook and Twitter accounts, don’t forget to update your telephone system too! After all, it’s one of the best times to turn a potential sale into a […]
Making your script even better
Common Sense Tip of the Day: Before sending your script off to be recorded, try reading it out-loud. Put yourself in the place of the voice talent (fancy mic optional) and see if any of the language is tricky to read, or difficult to understand. We always recommend critically looking at your language before you […]