Customer Service

Common Sense Tip of the Day: It’s time to put the “service” back in “Customer Service”. The idea of what makes service to the customer superior has changed over time. First, it was the simple act of answering the phone. If you picked up…success! Your customer was in fact satisfied. Then it was using the […]

The handyman for your IVR

Common Sense Tip of the Day: There’s nothing more frustrating than trying to work on a home improvement project and discovering half way through it that you’re missing a tool that’s needed to complete the job. Work is halted as you begin to search for the tool. Don’t let this happen to your IVR application! […]

Time to review your system

Common Sense Tip of the Day: With the business world changing and merging on a daily basis, it’s always a good time to review your phone system and make sure all your information is up-to-date.  Check and see if your company name, mailing address and other important information are current – on all your phone […]

Listen to our expert advice

Common Sense Tip of the Day: When you’re not sure which voice talent and what verbiage best supports your persona, listen to our experts. True story: a company was casting a voice for a large call center. They went against our initial recommendation, selecting a different talent from our pool, and did not allow script […]

Making your script even better

Common Sense Tip of the Day: Before sending your script off to be recorded, try reading it out-loud.  Put yourself in the place of the voice talent (fancy mic optional)  and see if any of the language is tricky to read, or difficult to understand.  We always recommend critically looking at your language before you […]

IVR Greeting Prompts

Have you noticed that virtually all Company Voice Portal greeting prompts reference their Web Site? The reference is a statement that says you can get more information or perform an action by going online. But, is that always the best way? Today I contacted a company to get clarification on returning a defective part that […]