Inflection
Common Sense Tip of the Day: Inflection is key. Did you read that with emphasis on “Inflection”, “is” or “key”? Putting emphasis on the wrong word can mean a world of difference in what you’re attempting to tell your customers. When special emphasis is desired, use the underscore, italicize or bold functions in your script […]
Labor Day Holiday
Walsh Media, Inc. will be closed on Monday, September 6th in observance of the Labor Day holiday. Regular business hours (8:30am-5:00pm Central Time) resume on Tuesday, September 7th. We wish everyone a safe and happy holiday!
Using context in your scripts
Common Sense Tip of the Day: Do you have a script to be recorded, but aren’t sure how it’s to be read? Use context. Doing so will help your voice talent inflect a phrase to convey the right meaning to your callers. Walsh Media’s Professional Services team can help you be sure you’re utilizing context […]
Moving from premise to hosted environment
Common Sense Tip of the Day: In an effort to cut costs and streamline services, many companies are moving their contact centers from a premise based to a hosted environment. No small undertaking, is it? While all that’s happening, what are your callers and customers hearing? It’s best to maintain the same voice across all […]
Breaking the rules of business
Common Sense Tip of the Day: If business rules are ruling your self-service applications, the customer experience is probably suffering. Let’s use your website as an example. Your website is an expensive investment and to recoup and market that investment, business rules often dictate the web address must be included at every opportunity. But consider […]
Audio Post from SpeechTek 2010
Time to review your system
Common Sense Tip of the Day: With the business world changing and merging on a daily basis, it’s always a good time to review your phone system and make sure all your information is up-to-date. Check and see if your company name, mailing address and other important information are current – on all your phone […]
Listen to our expert advice
Common Sense Tip of the Day: When you’re not sure which voice talent and what verbiage best supports your persona, listen to our experts. True story: a company was casting a voice for a large call center. They went against our initial recommendation, selecting a different talent from our pool, and did not allow script […]
Walsh Media’s going to New York!
August 2nd through the 4th we’re setting up camp for the 2010 SpeechTek Showcase. Our team will be there at booth 514, hint-hint, if you’re in the neighborhood please stop by! We will be talking about Common Sense Solutions for all of your IVR needs…and maybe even gloat a little about our Stanley Cup win!
How fast is Walsh Media?
Watch this video to find out. [youtube=http://www.youtube.com/watch?v=yZxIN9Wb1vg] After you’re done watching, please visit our YouTube channel and subscribe to it, so that you don’t miss out on any more videos!!