Earcons
Common Sense Tip of the Day: In the ever changing marketplace, companies are looking for a way to brand themselves so they stand out in the crowd. Many have achieved this with an easily identified ‘sound’ we call an Earcon. T-Mobile did it, Wells Fargo did it, and Microsoft did it. Why not you? Let […]
Disaster Recovery Messages
Common Sense Tip of the Day: When you think about all of your company’s recorded audio for self-service and other business telecommunications, disaster recovery messages are often a minor consideration. If your company is hit by a natural or man-made disaster of course there are many other important factors to immediately address, but how your […]
Automated Outbound Calls
Common Sense Tip of the Day: Think about your automated outbound calls. “Hello, we have a very important message for you. …” click. The greatest failings in these contact solutions occur when the limitations of a contact’s voice mail aren’t considered, either cutting your message short or starting to record in the middle. Also, people […]
Nonverbal Communication
Common Sense Tip of the Day: It’s said that the majority of human communication is nonverbal – things like posture, facial expressions and intonations can speak just as loudly as what’s actually being said. The same applies to your phone applications: while your callers can’t see a wink or a nudge through the phone, they […]
Forgetting something?
Common Sense Tip of the Day: Why are people so committed to updating Facebook and Twitter, yet let their contact center application languish in a sea of forgotten communication? Maybe it’s because the people who actually work for a corporation rarely fully utilize the telecom resources. It’s wise to schedule system reviews as often as […]
Marketing yourself at every opportunity
Common Sense Tip of the Day: How hard do you have to work to get directly in front of a customer? Cold calls, sales presentations, mass media marketing, trade shows…the list goes on. While you try to keep the time spent in queue brief, you can use those moments to convey your message directly to […]
Worst Case Scenario
Common Sense Tip of the Day: Worst case scenario: your public relations team is scrambling to deal with a sensitive and highly publicized issue, customers are frantic for information, your call center is maxed out and your automated recordings don’t even begin to address the issue. It’s important to remember that your contact center is […]
Planning for the Holidays
Common Sense Tip of the Day: It’s never too early for Christmas! Or even Memorial Day or Martin Luther King Jr. Day! Planning ahead will help decrease your stress level as the holidays approach, giving you peace of mind and the ability to enjoy spending time with friends and family. So why not request all […]
Inflection
Common Sense Tip of the Day: Inflection is key. Did you read that with emphasis on “Inflection”, “is” or “key”? Putting emphasis on the wrong word can mean a world of difference in what you’re attempting to tell your customers. When special emphasis is desired, use the underscore, italicize or bold functions in your script […]
Using context in your scripts
Common Sense Tip of the Day: Do you have a script to be recorded, but aren’t sure how it’s to be read? Use context. Doing so will help your voice talent inflect a phrase to convey the right meaning to your callers. Walsh Media’s Professional Services team can help you be sure you’re utilizing context […]